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Contacting CARA/SAA

Hi Everyone,

When is it ok to contact CARA or the orphanage directly? We have been waiting for our NOC for a month now. Is it ok for me to contact CARA/orphanage directly, or should I go through my adoption agency only? The reason I am asking this is because, I feel it would be useful to try and call the organizations rather than email them and my adoption agency is sort of reluctant to do that.

Thank you


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